Welcome to Beyond Invitation. Your trust matters to us. We collect only the information needed to provide a smooth shopping, inquiry, customization, payment and delivery experience.
1. Cancellation Policy
Beyond Invitation does not encourage the cancellation of orders once they have been placed. However, certain cancellation requests may be considered under specific circumstances.
A cancellation request may be eligible for review if the same order for the same product and quantity has been placed more than once by the customer within a 24-hour period.
Cancellation requests must be submitted within 12 hours of placing the order. Requests received after this period, or after the order has been processed or shipped, may not be accepted.
2. Exchange Policy
Product exchanges may be approved only in specific circumstances, including when an incorrect product has been delivered to the customer.
An exchange may also be considered if the delivered product is damaged and an identical replacement product is unavailable due to being out of stock.
Customers must report any eligible exchange issues within a reasonable period after delivery and provide sufficient details or evidence to support the request.
No cancellation, return, refund, or exchange requests will be accepted for custom-made products, personalized items, printed products, or any order specifically manufactured according to customer requirements.
3. Refund
The refund will be processed for the canceled orders only. Refunds shall be processed within 21 working days from the date of refund confirmation
5. No Returns or Exchanges
Customized Products: All custom wedding cards and personalized products are made to order and tailored to your specifications. As such, we do not accept returns or exchanges on any customized items, including printed, embossed, or engraved products.
Non-Customized Products: We also do not accept returns or exchanges on non-customized products. Once an order is placed, it is considered final.
6. Quality Assurance
We are committed to ensuring the highest quality standards for our products.
Each item undergoes a thorough quality check before it is dispatched to you.
If you receive a product that is damaged or defective, please refer to the section below.
7. Damaged or Defective Products
Although we generally do not accept product returns, we are committed to resolving issues arising from manufacturing defects, shipping damage, or fulfillment errors where applicable.
If you receive a damaged, defective, or incorrect item, you should notify our customer support team within 48 hours of delivery. To help us investigate the issue, please provide your order details along with clear photographs showing the problem.
Our team will carefully review the submitted information and determine the most appropriate resolution. Where approved, we may arrange a replacement product at no additional charge, provided the item has not been printed or customized beyond correction.
In exceptional circumstances where a replacement is not feasible, a refund may be considered based on the findings of our internal review and investigation process.
8. Order Cancellations
Once an order has been processed or shipped, it cannot be cancelled or refunded.
9. Customer Support
If you have any questions or enquiry about our return policy, please reach out to our customer support team at contact@khushionline.net or call us at +91 7044815488.
We are always here for yourr help.
Contact Us
For refund requests, cancellation inquiries, exchange requests, damaged product claims, or any concerns related to your order, you may contact us:
Business: Beyond Invitation
Address: 8, Jackson Lane, Canning Street, Kolkata - 700001
WhatsApp: +91 7044815488
Email: contact@khushionline.net